Chipotle Mexican Grill

Something going wrong here no More fast service take out mobile order is horrible. Faster to just get in line. Orders are 1 hr behind. Walk ins are getting food faster. And when. No one is in line the front line doesn't help take out get caught up. And now to top it off the order is wrong! Then they had a guy in the kitchen that didn't work there distracting them even more. I waited 1 hr 25 min I could have web to Meijer and made tacos from scratch!!! And they wouldn't be cold. This might be the worse service bi have seen in my 50 years! Will not be back!!

I waited 45 minutes in the restaurant past the scheduled pick up time on the app and was told by the staff that it was almost ready multiple times. I asked to cancel my order when it was taking too long and my toddler was losing it, but I was told I couldn’t cancel the order. After finally leaving without my order, I contacted corporate and jumped through a bunch of hoops to chat with a human who could actually help me, to then be told that I need to tell the crew at the store and they could cancel the order for me. This was a beyond frustrating customer service experience both in the store and online with the corporate company.

This place used to be my absolute favorite restaurant in this category. Unfortunately, in the past 3-4 months it got degraded to the point that I am not even going there anymore. The past 5-6 times when I went in there to pick up food they were out of at least 3-4 things. I kept going back because I was like this has to be just temporarily but no, hell no I had to leave and go across the street to Qdoba every time because of that. I dont like the flavors as much in Qdoba but at least they always have everything. Too bad for this place, it used to be very good.