Chipotle Mexican Grill

I unfortunately found a metal washer/ring in my chicken bowl while eating. I nearly swallowed the piece but I think anyone can realize how you react when something hard is in your mouth when eating something that’s supposed to be soft. I declined any sort of compensation/refund because I simply didn’t want to deal with them, but I did approach the front counter to show them the piece and my concerns.

If I could give 0 stars I would. The last 3 times I’ve ordered for pickup my order hasn’t been ready for over 15-20 minutes passed when the pickup time says making me late to get back work. Each time the employee is different and acts like I’m an inconvenience to them. Horrible customer service. Do not go to this location if you’re ordering pickup/takeout it’s a waste of time.

I'll start by saying, I love chipotle. I use their rewards program, and eat chipotle almost every week... just not normally this location. Smallest portions I've ever seen at a chipotle.. only to be matched by the tiny bag of near tooth breaking stale chips. Took the chips back, and the employee said,"sorry, this has been happening all morning" and then proceeded to bring me another bag of chips that's unbelievably, laughably, empty. Like, normal size bag, but just the tiniest amount of chips inside.