Chipotle Mexican Grill

This was my first time here and I loved my order. I only got a bowl but omg was it ever delicious. Will be coming back again.

Poor portioning of food. My non existent rice, minimal barbacoa and fajita veges drowned in 2 gallons of red sauce and salsa. Chipotle needs to completely automate the food prep.

My wife entered our order online, as we have before, and this time we received an error that said we would need to pay in the store. My wife was charged twice for the meal and so we were confused as to what happened. I go in to pay for the food and am told they don't have it. I ask if the manager could come and explain what's going on. Cynthina, the manager of this establishment, comes out and states without any word of welcome or concern "we don't have your order." I say fine and bring up the two charges from Chipotle on my phone and she says snips at me to call their corporate line and immediately tried to wrap the conversation. I thanked her for her convenience and left. I won't be back. I'm shocked at how someone so rude and incompetent could be a manager that is customer facing. All I wanted was a respectful explanation and an apology for the inconvenience. Not comps. Not prostrating grovelling. Just common courtesy explanation, and acknowledgment. I received nether. Incompetent.