Chili's Grill & Bar

First time I have ever heard of brisket quesadilla. Let me just say, they were delicious! The food was great and our waitress was good, the only default, sitting us next to other patrons. What happened to the 6ft distance "rule." To each their own on Covid restrictions but if I don't know these people, I wouldn't want to sit next to them while I'm having lunch/dinner.

I usually like chili's, but my experience on this particular day was horrible. I ordered online and still ended up waiting almost an hour for my food and when I received my food it was disgusting. It was cold, they gave me sauce instead of salsa and the chips were very stale. The chicken was dried out and stale and cold. The corn was mushy and nasty. The tortilla soup was mushy. It was very busy that Sunday evening, but still no excuse to serve nasty food, give the customer the option to cancel the order or replace items not available.

Ordered pickup I arrived early to pickup on time so that food was not cold. Not only were the employees insisting that it isn't ready but when they do finally bring out my order half an hour later than I was told it would be. It's Cold and missing half of the order! I went back and asked for a full refund and was told "yes sir we are sorry I will get right on that, the refund may not hit your bank account for 3 to 4 business days" that was a week and a half ago. I have still not received my refund and I still have not heard back from management.