Chili's Grill & Bar

This Chili’s is a joke. The only reason I am giving one star is because the manager was fairly reasonable. She did come up with the excuse of them being short staffed, but many places are short staffed and still treat people with respect and kindness. This Chili’s located in the Grapevine Mills mall was disgusting/dirty, horrible customer service, and just all over the place. When placing my reservation, I waited 10-15min for a text for an open table. Once we finally got seated, we still had to wait even after we had already waited. Nobody even came to take our drink order. After about 15min of waiting, we notice another couple come in and be seated in front of us. Almost as soon as they were seated, a waitress came and took their drink order. I was appalled and called her over to tell her that we arrived prior to the other couple and still had no help. She immediately got defensive and expressed attitude towards me and passive aggressively waved her finger in the air and told me, “one

Props to the manager Heather Underwood she accommodated us with no hesitation to a booth even tho I know they were busy she was very polite about and did her job well!!!!

I thoroughly enjoyed a new dish—carnitas with a Chile lime sauce. It came with rice at beans. It was the perfect amount of food for me and very tasty! Hubby had a baked seafood pasta dish. It was very good, too. The waitstaff was very helpful and attentive!