Chili's Grill & Bar

Called in and spoke to Brianna. Simple one meal order for pickup. When I showed up 20 minutes later to get it I had to wait another 10 minutes for someone to come help me. Brianna proceeds to tell me they couldn’t do the order over the phone so my food was never made?!?! What a waste of time and gas. Zero excuse for not calling me back and letting me know they weren’t taking over the phone orders

When we arrived, the dinning area was only half full but because they only had three servers it was supposed to be a twenty to thirty minute wait. An hour later, we asked the server that was also seating people, when we were to be seated. Somehow, my name was no longer on the list. I know that I didn't receive the table ready text because I had my phone in my hand the entire time. When we finally get a table, we had to wait another 15 minutes to get someone to take our order. Meanwhile, three groups that were seated after us were served and had their drinks. When our food gets out, it is almost too salty to eat. Needless to say, we won't be returning any time soon.

Great food and Good Service,but Turn the A/C down! And this is every time we come in...I get the business tactic of keeping it cold so partons don't linger,but unless you bring a jacket it's unbearable. Even your employees say they complain and they're not that busy to rush customers out.Then again we never took the name "Chilli's" literally.