Chick-fil-A

How difficult is it to check to make sure every ordered item is in the bag before handing it to the customer? There isn't much that’s more frustrating than getting home and unpacking the bags only to discover some of the food you paid for is missing. Thanks Chick-fil-A. If inflation doesn’t get me, your inconsistency will.

This location is struggling. I live 1 mile down the road and frequent this CFA for my son who loves their food. The staff is young, and the manager (female) has an abrasive demeanor. You can tell the morale is not high between subordinates/superiors. Moreover, the orders are incorrect 50% of the time. Today I was told to pull ahead for my order, 8 minutes later it was brought out and they forgot my nuggets and fries, went inside to gather missing items and the manager hollers “there’s a car parked in the pull ahead and I have no clue why” I waved the staff down saying it was me parked there, since not a soul looked at me when I was standing inside by pickup counter waiting for assistance. I will just drive to TC or Bearden from now on. The whole service and vibe is off here.

Hello Chick-fil-A, Today I came in to get 5 frosted lemonade/ substituted with dr pepper and I was told that was not possible by the cashier and then the shift lead. That was my only purchase and I came in. I’m sure if I had of ordered it on the app you would have fulfilled the request. What I am most upset with is the fact that it wasn’t a pleasure to serve me today. The fact that you denied my simple request and it is a simple substitution of lemonade with Dr Pepper. I still can’t believe this happened. Especially when I order them all the time at my local store. Please let me know when this problem has been fixed and your team has been educated to make every experience a pleasurable one. Sincerely, Shannan