Charleys Cheesesteaks and Wings

When this place first opened it used to be good and I loved using my rewards but I see a huge difference in the workers and this place just doesn’t have the friendly vibe it once had before other than that the food is okay.

This restaurant use to be great. I’m not sure if they switched owners but it has gone downhill from food to customer service. The last two times we visited Charley’s the wings wasn’t fresh and the bread was very hard and the Philly chicken literally raw and cold. Very disappointed we use to love this restaurant.

I last visited Charleys in January since they opened in the plaza every week. I wanted to visit Charleys on Lansing after not visiting after six months. I was in the hospital and all I wanted was a very good hot philly steak and a warm welcome like I felt before. I had very bad experience, very bad rude team. It's nowhere near good as opening back in the new year. It was very clean before. Now they have boxes laying on the floor, seats on tables. Dirty washrooms. Unpleasant food taste. Must be new lazy management. We Will not visit again. Dont believe the good reviews as the family members that own the franchise are the ones giving themselves good reviews.