Charleys Cheesesteaks

The food is decent, however we waited almost 2 hours for food. That was then ice cold. Hot subs being ice cold is not tasty. I’m sure dining in would be better. Not satisfied at all.

Food was ???? and the staff needs better training on customer service. The worst thing about this place was the very disrespectful sign that read "Best cheese steak in the world". Please take it down. I'm from Philly and you have to do a lot better than that soggy tasteless mess.

On March 17,2021, I waited in line for 30 minutes with my children, to then be told that they could not take my order because the Altamonte Mall(where they are located) was closed. Be aware that I was waiting in line “10 minutes” before the mall actually closed, there were 7 people in front of me, which made their orders, but I was not asked, noticed or even told that my order could not be taken. It was after 30 minutes of me noticing that all orders had been cooked, given to customers and I was left there standing in line. None of the workers, asked or even acknowledge my presence. I had to speak up and inform that my order had not been taken and that’s when they said that they were done taking orders. There were only two people working at the moment. One person was taking orders and the other was cooking. The management team needs to step it up and find a better solution for shift covering. Two people is not enough to take orders and cook, specially in a mall. If they continue like t