Buca di Beppo Italian Restaurant

I was out of town on a business trip and stayed in a Hilton close to the restaurant. Came in on a Friday night and had good service and good food. So we decided to go back that Saturday for lunch on account of the food. Duke who sat us and served us was MORE than memorable. He took great care of us and gave us GREAT service in the restaurant. But HE DIDNT STOP THERE! It was raining outside when we left and my battery in my car was dead! Duke came outside in the rain and helped me jump start my battery! I know his feet were soaking wet like mine. He asked for nothing in return and thanked us again for coming in to dine. He should be recognized as your number one employee and his act of selflessness will never be forgotten. Food again was good But DUKES customer service was Great and Unforgettable! I will go to your establishment EVERY time I am in Frisco!

Love, love, love, love this restaurant. I love everything about it! Buca do Beppo is my favorite place to come with large groups of people and for celebrations. Everything on the menu is “family style.” So the portion sizes are large and shareable. The chicken carbonara is my all time favorite. The garlic cheese bread is pretty great as well. The walls are covered with a wide array of old photos, and other interesting Italian memorabilia. Kid-friendliness: Great for kids! It gives them so much to look at. Great place to play games like “I-spy” while waiting on your food.

The food is ok, but the service is bad. Our dining experience on this location is not so good. We reserved on line but have to wait another 25 minutes from our reservation time before we could be seated.The service is slow and it’s really not the fault of our server. I feel sorry to our server. I feel like he’s trying his best but he can only do so much. Our server is doing several task, taking care of our orders, taking care of the front reservation /seating, attending to the bar, etc..This place is understaffed. There are times while we’re waiting to be seated that there’s nobody in the front to attend the incoming customers . It took almost 45 minutes before we got our meal from the time we ordered. It will be awhile before will try this place again..