Boston Market

I had a coupon which is always great. Had to wait 15min in my car because no chicken was ready. The pictures posted because the food counters were dirty as you can see. THEN when I go to eat the chicken it's burnt and dry.

I used their online ordering system at 6:15pm on a Saturday. When I arrived to pick up my food at 7, the restaurant was closed, and the employees were leaving. I do not understand how a corporation of this size cannot communicate with its customers properly. They charged my credit card, but couldn’t bother to email me that the restaurant was closing. I do not expect to eat at any of these Boston Market restaurants ever again.

Ordered 2 crispy chicken sandwich and a couple sides thru app. Got to store to pick up and was told that they didn't have crispy chicken sandwiches but instead I could get a Chicken Carver sandwich. Which is fine but the app should have been updated to reflect that. Then had to wait another 15 mins for order to actually get made that was placed 20 mins before arriving. The app puts your contact info on order, someone could have reached out prior so I didn't have to wait for almost half my break to get my order. Sandwiches were good but the sides of spinach and mac n cheese were not