Bonita Bowls (Sweetberry)

I've had both good and bad expierences at this shop, however lately they have been really disappointing. Me and my husband went to buy smoothies after work. After a long wait (not unusual for this location) we got our smoothies. My husband took his first sip and noticed immediately that his smoothie was room temperature. This isn't a huge problem for us, but of course, you expect a smoothie to be cold. He approached the cashier and told her it was warm and asked- not for a refund or for them to remake it, but just some ice. She told him they didn't have any ice. He then politely asked if they had cold milk they might be able to pour in (seeing as our cups weren't even filled to the top). She asked one of the workers behind her and they said no and laughed. I don't understand this type of customer service.... really disappointing and inappropriate response. He had to just throw away his $8 smoothie.

This is my first time and last time I come here. I ordered at the registrar then waited for a good ten minutes before anyone decided to start making the smoothies, there were 4 people working doing different things, just in the back, but no one was making smoothies, finally the same person who charged me started making my smoothie, they weren’t using gloves when scooping up bananas after handling the registrar then after making half the smoothie using their hand, ended up putting gloves. It’s too bad because the decor is super nice and the smoothies are good, but the service was lacking and will not come back here. Reply to below: There’s absolutely no reason for me to be untruthful about my experience. I post reviews to share my experience with people and this is what I encountered today.

First time going to try this place and was Lowkey disappointed I ordered the smoothie purple jungle it was pretty good and I also orders the classic waffle it came with fruit but it was cold ???? not sure if it was supposed to be warm or not but pretty sure it is… nobody wants a cold waffle…