Bojangles

Customer service here is extremely sub par. Went through the drive through at 2:50 pm and saw that they were closing at three from a Microsoft Word Calibiri font typed piece of paper taped to the ordering box. We asked to place two separate orders and immediately the person working the drive through explicitly said “Huh?” Tone of voice and attitude is a huge part of customer service and today customer service was greatly lacking. Once at the window we paid for the orders and were asked to pull into a parking space. From the time we arrived at the window at 2:55pm until we received our food was 20 minutes. Luckily, the food was warm however we are just overall very disappointed with customer service. It felt as though it was not, in fact, Bo Time.

I recently tried using some local coupons that a high school gave out this year. Upon my first experience I walked inside to talk to a cashier to make sure they honored the coupons. She yanked the card out of my hand and told me 'let me look at it now!" She looked at it and told me it was expired. I looked at the coupon and asked her if this was 2020 and she said no. She finally apologized and asked for my order. I assumed she was tired and just left. My second attempt was just as worse. I used the drive through. The man took my order and I informed him at this time I was using a coupon. He acknowledged the coupon and told me to pull forward for my total. He told me it was $8.51 with the discount. I asked him why and he said it was because I bought a drink as well.  They were only 2.99 a piece and plus my drink. My order should have been 5.52.  Not only did he NOT give me the discount he took my coupon as well.  I included pictures of the receipt and the coupon. UPDATE: Franchise owner

Always issues with this location. Went yesterday at 4pm and found out (the hard way) that they close at 3PM even though that's not what their website says. Silly little hand-written paper sign on their drive thru speaker. Very unprofessional. Needless to say, I will not be returning to this location especially after the extremely poor customer service I experienced after the last time I visited. This location gives the (usually) consistent Bojangles a bad name.