Aurora - Lou Malnati's Pizzeria

Had a craving for some thin crust Lous. Just was delivered from the Orchard Road location. So disappointed. The pie was over cooked and hard as a rock. Maybe 4 consumable center pieces. I will rethink the next late night pizza order

I worked here for a couple weeks and I never saw a cook wash their hands, ever! What I did see was cooks dragging philthy garbage cans with bare hands to near the back door then immediately going back to cooking and making pizzas. I stopped taking my free meal each shift after the 3rd day. The pizzas I delivered were a soggy sloppy mess. It shocks me they had repeat customers. If the customers only had a clue of what was happening they would lose majority of their business. The last day I asked for a pizza the guy went from moppibg the floor to making my pizza without washing his hands. I tossed that pizza right into the dumpster as I walked out the back door.

First time ever coming here! Food was good! Boneless wings were delish and that ranch is very good! I made it home and noticed I got bone in wings instead of boneless wings. I called and spoke to the manager Patricia and she was very nice not only did she make another order fresh but also made it convenient for me and had the corrected order delivered but also refunded me. Now that is a great manager!