Arby's

My 87 year old father who just lost his wife wants Arbys almost exclusively. We take him a few times a week to the one located at 1107 N Tustin, Orange CA. We always have a very pleasant experience and the staff treats him with grace and dignity. Today was a horrible experience. We sometimes forget our coupons and they gladly provide them for us at the store. An older dark hair, shorter woman helped us today at 12:30pm and when I asked for coupons she said she did not have any and used attitude in saying it. Like I was going to take money out of her wallet. I said with a huge smile, I see some coupons by the drive up cash register and pointed to them. She reluctantly went and got them and handed me one stated “you can’t use that today, but upon your next visit”. I had her repeat it because she made me feel like I was trying to cheat the system. I said are you sure. She responded “yes good on your next visit”. Our total for three small sandwiches and a COLD fry was $24.20. Order is aad

This is our favorite Arby's!! Always clean and friendly help with our food order.

Got home to my juice being all over my car my clothes the container was left often. I find this highly unacceptable!