Applebee's Grill + Bar

My experience at Applebee's was exceptional primarily due to the attentiveness of our waitress, Suzanne. She was prompt with our complex order and interacted wonderfully with my children.

My food was served very hot which was a good change. The bad part, I didn't get my food till the rest of my group of 6 were almost done eating. Waitress only came back to the table once. Took us a long time to get someone to handle the problem. Food : 5/5 | Service : 2/5 | Atmosphere : 4/5 … More

Atmosphere is standard. Service was ok. Even though items order were forgotten! The food, well let's say some of it was ok. The food took to long to be served and the restaurant was not busy at all. It was definitely not hot when it finally made it to the table. Boneless chicken wings and tenders were over cooked and had a hard crust, couldn't even stab with a fork! And we were served under cooked rotten broccoli, I could see the mold on the bottom of the crowns of course only after I took a quick bite of one. Hopefully I don't get sick from it. Live and learn! We were offered a replacement item for the broccoli and it was delivered by the manager. Waitress and manager both apologized for this mistake and that was appreciated but I still felt unsatisfied with the situation! I believe things should have been handled differently! Especially for a Restaurant chain that advertises fresh hot food. We won't be eating there again. I hope others have a better experience!